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April 20, 2018

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9 Necessary Insights for Hotel Marketers and Revenue Managers from the Past Week: Hospitality Marketing Link Digest

April 20, 2018 | By | No Comments

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9 Necessary Insights for Hotel Marketers and Revenue Managers from the Past Week

Howdy, Big Thinkers! It’s a crazy, crazy week here at Thinks Central, so hope you don’t mind if we skip any setup and just jump straight into this amazing list of 9 necessary insights for hotel marketers and revenue managers from the past week. Enjoy:

  1. Let’s lead off with these 7 social media marketing tips to promote your hotel from the fine folks at Revfine.com, which makes an outstanding companion piece to this look at whether social media is a waste of time for hotel marketers.
  2. Speaking of some fine folks in travel marketing, don’t miss these top 10 ways to drive direct bookings in 2018 from the equally fine folks — and friends of Thinks — over at Fuel Travel.
  3. Google offers a look at how the travel industry is shifting to assistance as part of its “Think With Google” series. They say imitation is the sincerest form of flattery, so we’re fairly flattered by the name of that Google series.
  4. Sabre released its annual “Emerging Tech in Travel” report for 2018, which you definitely will want to download and digest.
  5. Artificial intelligence is one big trend Sabre calls out and that we’re watching closely here at Thinks Central. In fact, it’s well worth your time to take a long at why AI will change hospitality marketing forever.
  6. Another major hotel marketing trend you’ll want to watch is the increasing integration of digital marketing and revenue management. That’s just one reason why Duetto says revenue management requires a team, not a hierarchy. Great stuff, not to be missed.
  7. This is from a few weeks ago, but you absolutely want to check out this Hotel News NowQ&A on what hoteliers must know about digital marketing with our own Tim Peter.
  8. You’ll also want to spend some time with these 10 tremendous insights into the trends driving hotel digital marketing in 2018 from the Hospitality Marketing Link Digest series here on Thinks.
  9. Obviously, it can be overwhelming for hoteliers to keep up with all these trends and changes in the industry. And it’s fair for marketers, revenue managers and distribution folks to ask“is it time to give up?” Clearly, we’re confident the answer is “no.” But take a look at the full post to see just why that is — and how you can make digital marketing work for you in 2018 and beyond.

Have a great weekend, Big Thinkers. See you next time!

If you’re looking to learn even more about how changing customer behavior will shape your marketing going forward, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to check out these slides I had the pleasure of presenting recently about the key trends shaping marketing in the next year. Here are the slides for your reference:

Finally, you might enjoy some of these past posts from Thinks to help you build your e-commerce strategy and your digital success:

Tim Peter
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March 13, 2018

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8 Excellent Answers to the Question, How Important is Technology to Hospitality Marketing? Hospitality Marketing Link Digest

March 13, 2018 | By | No Comments

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8 Excellent Answers to the Question, How Important is Technology to Hospitality Marketing? Hospitality Marketing Link Digest: Couple entering roomHey, Big Thinkers! Hope you’re having an amazing week so far. People ask us all the time, “How important is technology to hospitality marketing?” While it’s abundantly clear that we think the answer is “very important,” you’ve also got to balance your dependence on technology with the right strategy and a clear focus on execution. And to help you do that, we’ve rounded up this great list of 8 excellent insights that can help you understand exactly how important a role technology plays in your hospitality marketing strategy so you can develop the right strategy, reach the right guests, and execute on your vision. Enjoy:

  1. A recent Hotel News Now column from our own Tim Peter explains why digital isn’t about technology. And it really isn’t.
  2. Mitul Makadia, the founder of Maruti Techlabs, has a thought-provoking piece on MediaPost about how the adoption of AI in hotels will affect operational dynamics that you won’t want to miss. While it’s tough to agree with all of Mitul’s assessments, he likely gets more right than wrong.
  3. On a highly-related note, we took a look at why AI will change hospitality marketing forever. Believe me, you’re not going to want to miss this one.
  4. We also rounded up a set of 9 Airbnb, AI, and additional insights into travel marketing trends this week for a recent edition of the Hospitality Marketing Link Digest that you’ll want to review.
  5. Ed Watkins wrote a great recap for Duetto’s blog all about how Marriott leads the battle to reign in acquisition costs, which is a might important topic.
  6. Hotel News Now talked with Tim Peter in a detailed Q&A about what hoteliers must know about digital marketing. Truly great stuff there.
  7. And in a recent guest editorial for Hotel Executive, Tim argues it's not “mobile first,” it's guest first. Be sure to check out the whole column to see why.
  8. Finally, you’ll absolutely want to round out your review of these |???| with this collection of 10 tremendous insights into the trends driving hotel digital marketing in 2018, also from the Hospitality Marketing Link Digest series. Great stuff.

If you’re looking to learn even more about how changing customer behavior will shape your marketing going forward, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to check out these slides I had the pleasure of presenting recently about the key trends shaping marketing in the next year. Here are the slides for your reference:

Finally, you might enjoy some of these past posts from Thinks to help you build your e-commerce strategy and your digital success:

Tim Peter
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March 6, 2018

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9 Airbnb, AI, and Additional Insights into Travel Marketing Trends This Week: Hospitality Marketing Link Digest

March 6, 2018 | By | No Comments

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9 Airbnb, AI, and Additional Insights into Travel Marketing Trends This Week: Traveler booking on his mobile phone

Hey, Big Thinkers! Welcome to another edition of the Hospitality Marketing Link Digest. We’ve got an amazing round-up of 9 Airbnb, AI, and additional insights into travel marketing trends this week for you in this edition. Enjoy:

  1. Skift has a great article about Airbnb Plus in their look at Airbnb Plus and everything CEO Brian Chesky announced the other day.
  2. Derek Thompson at The Atlantic also offers up a thought-provoking article that explores Airbnb and the unintended consequences of disruption that’s really worth reading. Thompson’s piece goes deeper than just a look at Airbnb and instead questions, well, everything related to startup culture and how businesses often disrupt in ways we may never be able to foresee.
  3. Mario Gavira wrote a great piece over on Linked about Airbnb vs. Booking.com: who will win the online accomodation battle the next decade? and, though I can’t believe he misspelled “accommodation,” it’s still a very worthwhile read. (Just kidding, Mario. Great stuff!)
  4. Of course, we’ve put together our share of Airbnb coverage over the years, including this post that asks, ”What Business is Airbnb In? Hotels? Or Hospitality?” and its follow up that look at ”Why Airbnb Keeps Winning at Hospitality.” Both are well-worth your time as you seek to market your hotel more effectively.
  5. Shifting gears a bit, Marisa Garcia wrote a great breakdown of how the rise of “bleisure” among Millennials is shaping travel technology for Tnooz. While we’re no fans of the term “bleisure,” it’s clearly a trend worth watching as we go forward – and as Millennials begin to play a larger role in travel sales overall.
  6. Speaking of “trends worth watching,” you won’t want to miss these 10 tremendous insights into the trends driving hotel digital marketing in 2018 from the Hospitality Marketing Link Digest series.
  7. Another great post, this one from Hotel Online, also looked at marketing trends in hospitality, from technology to niches that’s worth your time.
  8. Ever since our founder and president Tim Peter was named among HSMAI’s 2017 Top 25 Extraordinary Minds, he’s been making the rounds. First there was this amazing Q&A about what hoteliers must know about digital marketing from Hotel News Now. And he followed it up with a great guest editorial for Hotel Executive that explained why it's not mobile first, it's guest first. All good stuff that you won’t want to miss.
  9. And let’s round-out our look at Airbnb, AI, and additional insights into travel marketing trends with a collection of 8 amazing posts that explore how AI will affect the travel industry and these 9 posts featuring chatbots, AI and all the hospitality digital marketing trends of 2018 for you.

If you’re looking to learn even more about how changing customer behavior will shape your marketing going forward, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to check out these slides I had the pleasure of presenting recently about the key trends shaping marketing in the next year. Here are the slides for your reference:

Finally, you might enjoy some of these past posts from Thinks to help you build your e-commerce strategy and your digital success:

Tim Peter
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February 18, 2018

del.icio.us linksDistributionE-commerce

8 Extraordinary Insights into Hospitality Marketing and Distribution: Hospitality Marketing Link Digest

February 18, 2018 | By | No Comments

Looking to drive results for your business? Click here to learn more.

8 Extraordinary Insights into Hospitality Marketing and Distribution: Image of couple checking into hotel¡Hola, Big Thinkers! No setup this week. Instead, we’re going to jump straight to this amazing list of 8 extraordinary insights into hospitality marketing and distribution. Enjoy:

  1. Phocuswire has a great look at Google, Airbnb and the evolving distribution landscape that you’ll definitely want to check out. I’d also recommend you review our past posts that explored why Airbnb keeps winning at hospitality and asked whether Airbnb is in the hospitality industry.
  2. While we’re on the topic of Airbnb, don’t miss this article from Deanna Ting at Skift that explains Airbnb’s upcoming launch of a new tier of select properties. Clearly, the company is getting involved more deeply into the overall travel marketing landscape, a topic we’ll talk about more in the next couple weeks here on Thinks.
  3. Shifting gears a bit, Hotel Online has an outstanding piece from  Dr. Meng-Mei Maggie Chen that breaks downmarketing trends in hospitality: from technology to niches and this look at 10 tremendous insights into the trends driving hotel digital marketing in 2018 from the Hospitality Marketing Link Digest series. Lots of good stuff there, not to be missed.
  4. Speaking of technological changes affecting hospitality marketing, you’ll definitely want to read Tim Peter’s guest editorial at Hotel Executive that explains why, when it comes to technology, it’s not mobile first, it’s guest first. That editorial also represents an excellent companion piece to Hotel News Now’s Q&A with Tim all about what hoteliers must know about digital marketing. Really good read.
  5. AI clearly represents one of the biggest tech trends affecting hospitality marketing in 2018. No, seriously. Don’t miss this look at why AI will change hospitality marketing forever or this recent episode of the Thinks Out Loud podcast that asks, and answers, will this be the year of AI in digital marketing?
  6. Since we’re discussing AI, you might find these 9 posts featuring chatbots, AI and all the hospitality digital marketing trends of 2018 interesting.
  7. If all these changes scare you, we’d advise you to understand why that’s part of the new reality and that you can deal with it: digital makes marketing easier for everyone, which makes marketing harder for everyone. You might also appreciate this quick and dirty guide on how to keep up with technology as a marketer.
  8. Finally, let’s round-out this week’s look at 8 extraordinary insights into hospitality marketing and distribution with some personal news. You may have heard by now, but we’re thrilled to report that our founder and president Tim Peter has been named among HSMAI’s Top 25 Extraordinary Minds for 2017 and will receive the honor at this year’s Adrian Awards in just a few days. There’s still time to attend the ceremony if you’re interested. But look forward to a full report in the coming weeks.

If you’re looking to learn even more about how changing guest behavior shapes hospitality marketing, e-commerce, and distribution, be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also want to take a moment to review the slides from my recent seminar, “Digital Marketing Directions 2016: The Key Trends Driving Your Hotel Marketing Next Year” here:

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your hotel, including:

Tim Peter
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January 30, 2018

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9 Posts Featuring Chatbots, AI and all the Hospitality Digital Marketing Trends of 2018: Hospitality Marketing Link Digest

January 30, 2018 | By | No Comments

Looking to drive results for your business? Click here to learn more.

Chatbots, AI and all the hospitality digital marketing trends: Man using tablet in hotel lobby

Howdy, Big Thinkers! Hope you’re having an amazing week so far. Let’s make it even better with a look at 9 posts featuring chatbots, AI and all the hospitality digital marketing trends of 2018 for you. Enjoy:

  1. Tnooz has a wonderful piece that shares 11 thoughts on the future of technology in travel and hospitality from CES 2018. Given how much consumer tech shapes what our guests expect, you can’t afford to miss this one.
  2. The fine folks at Fuel Travel (hi, guys!) had an amazing podcast episode that outlined the hotel industry's New Year wish list for 2018. Be sure to give it a listen.
  3. Clare Hutchison of Triptease has a great article that looks at what's in store for hotels in 2018 that you’ll want to check out.
  4. Continuing the theme of 2018 hospitality digital marketing trends, Hotel News Now put together a fantastic Q&A with our own Tim Peter all about what hoteliers must know about digital marketing in 2018. Great stuff that’s well worth your time.
  5. And on a highly-related note, Hotel Management listed its view of the top 6 hotel tech trends for 2018. Their views on AI, voice, and blockchain seem very much in line with our’s here at Tim Peter & Associates, so give them a look when you get a moment.
  6. Speaking of AI, you’ll absolutely want to review Tim Peter’s thoughts on why AI will change hospitality marketing forever.
  7. Curious what AI, voice, and chatbots look like in action? Hotel Marketing highlighted a TTG Asia post that saysBooking.com’s service and support chatbot will become more sophisticated. No doubt. The question is how are you preparing to compete?
  8. Along those lines, Skift suggests (rightly, I might add) that brands must rethink engagement with the new digitally connected traveler . Or, put more simply by Tim in a guest editorial for Hotel Executive, it's not “mobile first” – it's “guest first.”
  9. Finally, let’s round out our list of 9 posts featuring chatbots, AI and all the hospitality digital marketing trends with a complementary set of 10 tremendous insights into the trends driving hotel digital marketing in 2018 and these 8 amazing posts that explore how AI will affect the travel industry from the the Hospitality Marketing Link Digest series.

If you’re looking for even more hospitality marketing goodness, you might also want to take a moment to review the slides from Tim’s recent seminar, “Digital Marketing Directions: The Key Trends Driving Your Hotel Marketing Next Year” here:

Finally, you will definitely want to check out some of our past coverage of the mobile, local, social web and how to make it work for your hotel, including:

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