A Year of Digital: The Pandemic, One Year On (Thinks Out Loud Episode 320)
Can you believe it's been a year since the pandemic started? I mean, I'm sure you can; you've lived through it. And one entirely believable result of the pandemic is…
How Digital Helps You Answer Your Guest Questions Post-COVID
In a column for Hotel News Now at the start of the COVID-19 pandemic, I talked about how you can use digital to do the heavy lifting for your property.…
Two Key Steps Towards Digital Transformation (Thinks Out Loud Episode 295)
Headlines and Show Notes We're living through tough times. You didn't need me to tell you that. What you do need are some tips on what you can do about…
A Digital Transformation First Step: What You Can Do Right Now (Thinks Out Loud Episode 294)
Digital transformation is a process, not a destination. So, even though we’ve seen “two years of digital transformation in two months,” don’t feel like you’re late to the party. You…
There is Never a “New Normal” In Digital (Thinks Out Loud Episode 292)
There is Never a “New Normal” In Digital — Headlines and Show Notes If you’re anything like me, you’re getting tired of everyone talking about the “new normal” of the…