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Tim Peter Thinks

Tim Peter

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May 20, 2016

6 Must-See Social and Mobile Commerce Posts from the Past Week: E-commerce Link Digest

May 20, 2016 | By | No Comments

Must-See Social and Mobile Commerce Posts

Hey, Big Thinkers! Hope you’re having an amazing Friday. How about we kick off the weekend the right way with this amazing set of 6 must-see social and mobile commerce posts from the past week? Enjoy:

  1. Leading off, we took a look at amazing numbers that show why mobile commerce is about to explode and asked, what’s holding mobile commerce back? Good stuff, that’s well worth reading, especially given that, according to Portia Crowe at Business Insider, retail and e-commerce are converging.
  2. On a highly related note, Brielle Jaekel at Mobile Marketer writes that marketers need to push for quality mobile content. That’s huge, given that, we’re all publishers now.
  3. Mihir Kittur at The Future of Customer Engagement and Commerce blog outlines how to boost online conversion and says we need to open our ears. Helpful tips throughout.
  4. Chantal Tode from Mobile Commerce Daily reports that MCX has bowed out of the space as the opportunity narrows for new mobile payment entries. That doesn’t change the fact that mobile payments will rule and I remain bullish on mobile payments (and messaging, too). If you’re curious for more insights as to why that is, you might want to review these 6 awesome insights about mobile payments, e-commerce and even more.
  5. eMarketer compiled a set of data that shows marketers continue to struggle to balance marketing technology tools and talent.
  6. Finally, let’s finish off where started, by recapping these 11 data-driven marketing insights to start your (next) week off right and this set of 10 killer mobile and e-commerce resources, the top posts of April, 2016.

If you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing, be sure and register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

Finally, you might enjoy some of these past posts from Thinks to help you build your e-commerce strategy and your digital success:

Tim Peter

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May 22, 2015

9 Mind-Blowing Mobile and Social Commerce Posts: E-commerce Link Digest

May 22, 2015 | By | No Comments

Mind-blowing mobile and social commerce newsIt’s been a busy travel week Big Thinkers — Boston, Chicago, Cedar Rapids, hello! — which led to the light posting schedule the past few days. But don’t worry. Travel Tuesday and Thinks Out Loud will both return next week (though there won’t be a post on Monday due to the Memorial Day holiday here in the US). But I’m pretty sure this amazing list of 9 mind-blowing mobile and social commerce posts will hold you over for the next few days. Enjoy:

  1. Before this past week’s leg of the Thinks 2015 World Tour got in the way, we posted this look at Google’s mobile buy button and asked “Should you buy in?” Great read. Well worth your time.
  2. Speaking of mobile, Benedict Evans says The future is mobile and apps, except that it isn’t and examines apps versus the web. Absolute must-reads. Seriously. Don’t miss ’em.
  3. The Retail TouchPoints Blog adds to the conversation, noting mobile email conversions reach a tipping point.
  4. And, we’ll round out the mobile portion of this week’s program by highlighting the coming massive mobile disruption and what it means to your business.
  5. Shifting to social, Retail Dive unveils this fascinating study that says browsing Pinterest leads to purchase. Very interesting. Or should I say… Pinteresting? Actually, no. I really shouldn’t. Lame jokes aside, check out the article anyway.
  6. Contently reports that BuzzFeed just cracked the code on how social content spreads, and it’s a big deal. Say what you will about Buzzfeed, but Contently’s exactly right. Whether you you love ’em or hate ’em, they’ve certainly figured out how to get their readers to share their content. And that’s a lesson every marketer could stand to learn more about.
  7. The fine folks at Econsultancy have a great post that asks, “How reliable are social analytics?” Good stuff.
  8. To help answer the “reliable social analytics” question, check out this fantastic webinar from the equally fine folks at Biznology about choosing metrics that drive content marketing ROI. Really outstanding stuff.
  9. And, finally, with this week’s proof that, really, it’s all e-commerce, Reuters reports that Wal-Mart is challenging Amazon with an unlimited, $50 per year shipping service and significant e-commerce investment of its own. Given that Walmart is the the #4 online retailer, despite digital representing only 2.5% of its sales, this bears watching. Stay tuned.

Hope you enjoyed these 9 mind-blowing mobile and social commerce posts, Big Thinkers and that you have an amazing weekend, too. While you’re at it, make sure to check out other entries from our E-commerce Link Digest series, including these 10 Damn-Good Digital Marketing Posts: E-commerce Link Digest , another 10 spectacular mobile marketing and e-commerce essays, this set of 6 major stories about Millennials and mobile commerce, and these 10 must-read e-commerce, search, and mobile posts, as well as these “9 Amazing Millennial, Mobile and Digital Marketing Columns: the Top Posts from March” when you get a moment, too.

Do you want learn even more about how your customers’ changing behavior shapes e-commerce and marketing? Be sure an register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You can also check out these slides and video from my recent webinar, “Digital Marketing Directions: Three Key Trends Driving Your Marketing Next Year”:

And, finally, you might want to take a look at some of our past coverage of the e-commerce, mobile commerce, and digital marketing overall, including:

Tim Peter

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July 15, 2014

3 Reputation Management Secrets Every Hotel Marketer Should Know (Travel Tuesday)

July 15, 2014 | By | No Comments

Couple reading reviews on tabletBright Local has new research highlighting what your guests think about the overall consumer review landscape. Fascinating reading and well-worth your time. But, since I know many of you don’t have what you’d call “copious free time” these days, here are the key points worth reviewing:

  1. Customers trust reviews significantly more than they did last year. There’s been a huge drop in the number of people who answer “No” to the question of whether they trust reviews as much as personal recommendations, 13% this year down from 21% last year (and 33% in 2011). That’s huge. And further proof of how important reputation management is to your overall marketing.
  2. Quantity matters (and so does quality). Two-thirds of respondents trust user reviews more when there are 4 or more reviews to read. But equally important, the gap between 3-star ratings and 2-star ratings is huge. Only 27% of guests will use a business with a 2-star rating, while 72% will use a business with a 3-star rating, proving yet again that your customers have as much say in how others perceive your brand as you do.
  3. Guests remember how you made them feel, not what you said. This came up a fair bit at this year’s HSMAI Digital Marketing Strategy Conference (see item #3 on this list). According to Bright Local, guests value reliability, expertise, and professionalism above all else. Sure, they’ll remember what you said, but only if you actually deliver on that promise.

Again, the whole report is well-worth reading (and you can find it here). But, it’s striking to me how many of these points line up with the big items in this list of key resources for hotel marketers. It’s pretty clear the state of hotel reputation management continues to evolve as guests gain increasing familiarity with reading reviews when making a booking decision — to say nothing of their increasing comfort with creating reviews of their own while during and after their stay. That’s one of the reasons why Expedia is investing heavily in enabling real-time review creation tools for travelers.

For better or worse, reputation management — reading and responding to reviews, as well as taking action to address guest concerns — represents a key component of your hotel’s sales, marketing, and distribution activities. Treating it as anything less ignores your guest’s reality. And risks your hotel’s success today and in the future.

(H/T: Tnooz)

Interested in learning even more about the future of e-commerce and marketing via the social, local, mobile web? Register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

And, if you’re curious about other trends shaping travel marketing, take a look at my recent presentation, called, aptly enough, “Digital Marketing Directions – Exploit the Trends that Shape Travel Marketing”:

Finally, you might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including:

Tim Peter

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May 8, 2014

Why Search and Social Aren’t What They Claim to Be

May 8, 2014 | By | No Comments

Social and search don't play by the rulesMost of my clients use a combination of paid media, earned media, and owned media to reach their customers. My latest post for Biznology, “What’s wrong with search and social media marketing?” looks at what those mean:

“Historically, media has been broken into three categories:

  • Paid
  • Earned
  • Owned

Paid media is exactly what it sounds like: You pay someone to share your brand’s message. Paid media also powered broadcast and print’s business models for decades, with broadcasters/publishers enjoying a comfortable living from fees charged to advertisers.

Earned media, by contrast, focused on getting others to tell your story without giving them anything (tangible) in return. Traditionally, PR reflected the most common form of earned media.

Owned media, of course, are media channels that businesses controlled. That would include things like your website and mailing list (both email and snail mail).”

Search and social, however, don’t easily fit into these categories. Sure, you think you pay for search and promotions on social, and that you earn “Likes” and “Shares” and “Follows” and “Friends” across various social channels. But, in fact, you don’t. You don’t own the customers. You don’t even buy access to them. Not really. Because Google and Facebook and Twitter and others can change the rules at any time regarding how and where and when you can talk to your customers. In fact, they do — all the time.

That doesn’t mean you shouldn’t use search or social. Nor does it mean they can’t be valuable channels for reaching the right customer at the right time. What it does mean is that how you use search and social matters.

A lot.

And if you want to know how to use search and social most effectively to reach those customers, check out the full post over on Biznology, “What’s wrong with search and social media marketing?”

And if you’re interested in learning even more about the future of e-commerce and marketing via the social, local, mobile web, you might want to register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You may also want to review the tips in my recent presentation Digital Marketing Directions: Three Trends Shaping 2014 Hospitality Internet Marketing:

Finally, if you’re interested in learning even more about the future of e-commerce and marketing via the social, local, mobile web, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.

You might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including:

Tim Peter

By

April 23, 2014

Social and Mobile Make E-commerce… Mo-cial? – Thinks Out Loud Episode 70

April 23, 2014 | By | No Comments

Mobile commerce grows up

Social and Mobile Make E-commerce… Mo-cial? Headlines and Show Notes

You can also register to receive a free copy of my special report, “Digital Hotel Marketing in a Multiscreen World,” produced in conjunction with Vizergy, here. While it’s targeted to the hospitality industry specifically, most of the lessons apply across verticals.

And the tips in my recent presentation Elements of E-commerce: How Digital Storytelling Drives Revenue and Results, may help you out as well:

Contact information for the podcast: podcast@timpeter.com

Technical details: Recorded using an Audio-Technica AT2035 studio condenser microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 15m 16s

You can subscribe to Thinks Out Loud in iTunes [iTunes link], subscribe via our dedicated podcast RSS feed (or better yet, given that Google has now killed Reader, sign up for our free newsletter). You can also download/listen to the podcast here on Thinks using the player below: