Marketing Charts offers some fascinating data that shows mobile is now one-third of Google’s organic search volume, up roughly 22% year-on-year.
Clearly, we shouldn’t be surprised by this growth. I talk about how big mobile’s getting fairly often. Most of my clients see mobile contributing between 12% to about 35% of their traffic these days, up 20% or more from a year ago.
I don’t see these numbers shifting anytime soon. It’s possible we’ll see some movement towards wearables in the coming months, but for right now, mobile’s where it’s at.
What’s more important than the numbers, of course, is how you respond to this trend. Last week I challenged the notion that retailers lose 32% of shoppers to in-store mobile, noting,
“Customers choose strong brands — Apple, Google, Pepsi, Coke, Harley-Davidson, Fischer Travel, and countless others — because those brands tell an effective story that connects with their customers. Full stop.”
eMarketer offers data that supports that position, showing consumers often choose “…small businesses because of the personalized experiences they provide compared with larger businesses.” These customers also like supporting the local economy, the ease with which they can conduct business, and the sense of accountability they enjoy when interacting with business owners.
Sure, customers can and will shop around for the best price on many items. The ease with which customers can check prices guarantees that behavior (they do, after all, carry the Internet in their pocket). And if your prices don’t align with common sense pricing, yes, you probably will lose the sale. But those same customers define value based on a variety of factors, price being only one of them. You don’t have to be the cheapest game in town (or on the Internet), if your total brand value proposition makes you worth the additional cost.
The Internet has long created and reinforced price transparency. Increasingly, user-generated content like ratings and review sites, creates transparency around product and service quality. And all of those items put together helps your customers define value.
Don’t assume the big boys hold all the cards in this new world. You have the ability to tell a convincing, credible brand story. You have the ability to differentiate yourself from larger competition, using your size as a strength, not a liability. You have the ability to offer your customers personal service and individual attention. And, most importantly, in an age when brands may be struggling to deliver consistently on their promise due to ratings and reviews, you have the ability to win.
Interested in more info about how it’s all e-commerce? Then you might want to check out these slides from a recent speaking engagement “Elements of E-commerce: How Digital Storytelling Drives Revenue and Results”. Check them out here:
(And, yes… you can hire me to keynote your next event, too).
And, if you’re interested in learning even more about the future of e-commerce and marketing via the social, local, mobile web, register to receive a special report I’ve produced in conjunction with hotel marketing firm Vizergy, “Digital Hotel Marketing in a Multiscreen World.” While it’s targeted specifically at hotel and resort marketers, the lessons apply to just about any business. You can get your free copy of the report here.
Finally, you might also enjoy some of our past coverage of the social, local, mobile web and what it means for your business, including:
- What Your Customers Expect from Mobile and E-commerce in 2014.
- The Secrets Behind “It’s All E-commerce” for 2014
- Should Marketers Really Trust Google in 2014?
- The Zen of Digital Marketing Strategy
- 7 Steps to E-Commerce Heaven
- Today and Tomorrow: Mobile and The Changing Customer Journey
- Mobile Makes E-commerce Even More “Frictionless”
- Your 2014 Internet Marketing New Year’s Resolutions – Thinks Out Loud Episode 56